GeniaPulse combines speech recognition, telephony automation, conversational bots, and sentiment analysis into one platform. It handles calls, messages, and feedback in real time—so teams respond faster and understand what customers actually think. Businesses use it to reduce manual work, improve service quality, and track communication trends across all channels.
Tracks calls, chats, and messages in one place. Teams monitor activity through a central dashboard, update responses, and adjust based on what users say and how they say it. The system connects to your existing tools and scales as volume grows, without slowing down or losing track of key data.
Centralized Dashboard
View data from bots, calls, and feedback in one interface—organized and easy to act on.
Multi-Channel Support
Use the same setup across web, phone, chat, and social tools—no separate systems or silos.
Real-Time Alerts
Get notified when sentiment drops, call queues build up, or bots can’t handle a request.
Data Privacy Built In
Control access, encrypt interactions, and meet compliance rules without extra tools or delays.
FAQ
Yes. GeniaPulse brings all channels together and keeps everything organized in one dashboard.
Yes. It reads sentiment from both speech and text and highlights changes so you can react quickly.
Yes. It integrates easily and adapts to your existing setup without needing a full rebuild.
