SoftGenia is an Italian tech firm based in Milan, focused on AI-powered platforms and digital services.
Their mission is to turn ideas into software that drives client growth. They aim to shape tech’s future and deliver real value.
The company values innovation, client focus, excellence, and adaptability in its approach.
SoftGenia employs between 200 and 500 people in Milan.
It was founded by Edmond Ulqinaku, who also leads other ventures in Albania and Italy.
Their main products include GeniaPulse (analytics/AI), GeniaHR (HR automation), EuroEtica (whistleblowing), and GeniaMenu (digital menus)
Yes, they offer custom web design, ecommerce setups, SEO, PPC, social media management, and website support.
SoftGenia supports a range of industries (like BPO, call centers, utilities, digital agencies) and departments including customer service, HR, IT, legal, marketing, operations, and sales.
Yes—founder Edmond Ulqinaku has spoken at AI and Web3 events such as Web3 Florence and Future2Tech, appearing in interviews and podcasts.
Yes—GeniaHR and EuroEtica are available in app stores for both Android and iOS.
GeniaPulse is a platform that helps businesses understand customer behavior through real-time data, AI-powered chat, and voice interactions. It reads tone, tracks sentiment, and automates communication across channels.
Yes, it connects easily with major CRM tools, so you don’t have to change the way you already manage your customer relationships.
Yes, it works in multiple languages and is trained to understand cultural and regional differences in communication.
It detects emotions behind customer messages—like frustration or satisfaction—allowing your team to respond more effectively.
It shows engagement rates, conversation patterns, response times, and overall customer mood in clear dashboards.
Absolutely. You can set up automated answers, hand off to a human when needed, and reduce wait times.
It works across chat, email, phone, and social media—keeping all conversations connected in one system.
Yes, you can feed it your own content, documents, and chat history to improve how it responds.
Data is encrypted, access is restricted, and the platform meets industry privacy and security standards.
Yes, it identifies what users want, predicts next steps, and reacts immediately.
It handles payroll, time off, document storage, employee directories, and more—saving time for your team.
Yes. It calculates pay, tracks absences, and keeps everything visible in one place.
Yes, you can access it online, and employees can use it from anywhere to check schedules or make requests.
Yes, it connects with many tools already in use, making adoption smooth.
You can create reports on attendance, refunds, performance, and payroll without needing Excel.
Yes. They can track the request and see approval status in real time.
It centralizes documents, contact info, and requests, so people know where to find what they need.
Yes, it works on mobile browsers and can be accessed on any device.
Yes, it includes checklists, file uploads, and automatic reminders for new hires.
Yes. It collects anonymous feedback and shows insights into how your team is feeling.
It keeps user data confidential, logs access, and doesn’t store personal data unless necessary—meeting EU rules.
Yes, it’s used by both companies and public organizations, including education.
Yes. No login is required, and reports don’t collect identifying info unless the user adds it.
You can track cases, filter by type or status, and export data for review or audits.
The platform masks user identity and protects all submitted information with encryption.
Yes. Each case has a timeline, status, and communication log visible to admins.
Yes. You can adjust colors, upload your logo, and use your own legal text.
Yes, it includes ready-to-use forms for HR, compliance, ethics, and more.
It’s hosted in the cloud, so there’s nothing to install. On-premise versions are available on request.
Yes. Reports and communication history can be downloaded securely at any time.
It’s an online tool for restaurants, bars, and cafés to create interactive menus for their clients.
In most cases, you’ll be ready to go in a few days. You just upload your menu and QR codes are generated automatically.
Yes. You can show photos, prices, and item descriptions clearly on mobile devices.
Yes, you can create versions in different languages to serve a wider audience.
Yes. The system creates one for each menu and table if needed.
Yes. You can enable ordering, and the requests go straight to your kitchen or POS system.
Definitely. It works for any venue that needs a fast, clear digital menu.
You log in, make the change, and the updates are live instantly.
Yes. You can activate or deactivate menu sections based on season, date, or event.
Yes. You can connect delivery services or link to your existing platform.