Customer service system that handles tickets, chats, and emails in one place—helping teams respond quickly and stay organized. It sorts requests by priority, notifies the right agent, and provides clear dashboards for tracking activity. Agents reply faster, customers wait less, and managers keep everything on track. The setup works across web, email, and chat without switching tools.
The system includes features that support self-service, teamwork, and follow-up—so customers get what they need, and agents stay on top of their work. Teams share notes, send survey links, assign tasks, and publish help articles—all without juggling extra software.
Help Center Integration
Customers and agents access helpful articles and common answers directly from the support interface.
Internal Notes & Mentions
Agents leave comments, tag teammates, and share context inside each ticket—no separate chat required.
Scheduled Follow-Ups
Set future reminders inside a ticket to check in with the customer, or follow up after the issue is resolved.
Feedback Collection
Send a simple survey after a ticket closes to ask for a rating or comment on the service experience.
FAQ
Yes. The system pulls in requests from email, chat, and web forms and displays them together.
Yes. It suggests replies and shows past conversations so agents answer without searching.
Yes. You get real-time data on response times, open tickets, and customer satisfaction.
